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Event Details
SHARE THIS INFORMATION!
Do
you know someone in business who doesn't have an internal training
department? Scroll to the bottom and forward them this email!
Who should attend:
Those who don't have internal training, small businesses owners, etc.
Free Training for Professional Growth:
Celebrate Employee Learning Week!
Your chapter is pleased to bring you two free sessions -- each 90-minutes -- on Wednesday morning, December 8th, at DeSales University at the Emrick Boulevard (Easton) campus.
- Free continental breakfast and lunch!
- Opportunity to meet with training consultants in the Lehigh Valley!
When: December 8th, 8 AM - 12 Noon
Where: DeSales Easton Campus
Who should attend: Those who don't have internal training, small businesses owners, etc.
Session 1
Listening to the Voice of the Customer
In this session you'll learn:
- How the VOC model impacts business processes, business metrics, and decision making.
- What factors are involved in the implementation and management of a VOC program.
- Understanding the role of the VOC in developing process improvements and strategic planning.
- Understanding how the product and service characteristics of a business influence customer purchase and re-purchase decisions.
Session 2
Employee Engagement - The Key to Thriving in Tough Times
Studies
published by Gallup and others indicate that engaged employees are more
productive and customer-focused, leading to an improved bottom line.
This session shows managers, supervisors and business owners how to
engage employees in ways that foster commitment and connection to the
organization and lead to greater success, even in tough times.
Also at this program:
- Free continental breakfast and lunch!
- Come for Session 1, Session 2, or both!
- Also a great opportunity to meet with training consultants in the Lehigh Valley!
When: December 8th, 8 AM - 12 Noon
Where: DeSales Easton Campus
Who should attend: Those who don't have internal training, small businesses owners, etc.
** SHARE THIS INFORMATION! **
Do
you know someone in business who doesn't have an internal training
department? Scroll to the bottom and forward them this email!
ASTD
wants to be part of building the local economy. We're here to kick
off what we hope is a year of training opportunities for the local
professional community.
Today,
we want to offer a sample of ways you can improve your customer
service, sales, management and leadership team within your organization
and offer support for business fundamentals.
Afterward,
we'll survey you to find out what you need more of so we can schedule
more of these free sample events throughout 2011.
Our
local consultants are world-class, and you have a wealth of training
in your backyard to help you grow your business. We hope this is the
beginning of a beautiful friendship!
When & Where
DeSales University
3001 Emrick Blvd
Bethlehem,
PA 18020
Wednesday, December 8, 2010 from 8:00 AM to 12:00 PM (ET)
Add to my calendar
Hosted By
Eastern PA ASTD
We are the ASTD (the American Society of Training and Development) Eastern Pennsylvania Chapter. We are made up of Trainers, Training Consultants, and Training Authors, and we welcome guests and new members!
